Effective Date: August 1, 2025
Contact Email: info@carevanahomecare.com
Carevana Homecare (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services, website, and staff.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, phone number, email address, date of birth, and other identifying information provided by you.
- Service Information: Details about your care needs, schedules, and service preferences.
- Payment Information: Billing address, payment method, and transaction details.
- Website Data: IP address, browser type, and usage statistics for site improvement.
2. How We Use Your Information
We use your information to:
- Provide and manage our homecare services.
- Communicate about appointments, services, and updates.
- Process payments and send invoices.
- Ensure compliance with legal and regulatory requirements.
- Improve our services and website functionality.
3. Information Sharing & Disclosure
We do not sell or rent your personal information. We may share your information only:
- With caregivers and staff who require it to provide services.
- With trusted third-party service providers (e.g., billing, IT support) under confidentiality agreements.
- When required by law, regulation, or legal process.
4. Data Security
We implement administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.
5. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your information.
- Withdraw consent to certain uses of your information.
- Request deletion of your personal data where applicable by law.
6. Retention of Data
We retain personal information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.
7. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with a revised effective date.
8. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us:
Carevana Homecare
Email: info@carevanahomecare.com
